Purpose: Clarifies if, when, and how customers can return products or get refunds.
Key Points to Include:
- Which items are non-returnable (custom cakes, perishable goods)
- Valid reasons for refund (wrong item, damaged on delivery, etc.)
- Time window for reporting issues (e.g., within 24 hours)
- Process for raising a refund request (photo evidence, email)
- Whether full/partial refunds are offered
- Refund timeline and method (e.g., 7 days to bank)